DUTY DESK MONITORED 24/7 Nairobi: +254 718 527 484 Mombasa: +254 718 527 484
Rapid Customs Resolution Team cPanel Guide

Contact Tulip Shipping Nairobi & Mombasa

Direct line to our quayside operations desk in Kilindini, our customs declaration officers at Embakasi ICD, and our JKIA cold chain facility.

Nairobi Inland Hub

Tulip Freight Hub, Mombasa Road, Embakasi (Directly opposite Nairobi Inland Container Depot)

Telephone: +254 718 527 484

Mobile / WhatsApp: +254 718 527 484

Email: info@tulipshipping.co.ke

Operating Hours: 24/7 Gate & Yard Operations

Port of Mombasa Branch

Kilindini Commercial Centre, 4th Floor, Archbishop Makarios Close, Port of Mombasa

Telephone: +254 718 527 484

Berth VHF Radio: Marine Ch 16 / 12 (Callsign: Tulip Port Desk)

Email: mombasa@tulipshipping.co.ke

Operating Hours: 24/7 Berth Dispatch

JKIA Air Cargo Village

Freight Terminal Annex Building, Suite 12B, Jomo Kenyatta International Airport, Nairobi

Cargo Desk: +254 718 527 484

Airfreight Duty Officer: Ext 402

Email: airfreight@tulipshipping.co.ke

Operating Hours: 24/7 Pharma & Perishables Desk

Direct Dispatch & Quotation Request

Submit your cargo details below for rapid assignment to our logistics coordination officers:

Frequently Asked Questions

How fast does Tulip clear cargo at Nairobi ICD via SGR? +
Through our KRA Authorized Economic Operator (AEO) status and pre-arrival ICMS lodging, standard containers transferred via SGR rail are released from Embakasi ICD within 24 to 36 hours of train arrival, avoiding container demurrage charges.
Can you handle cross-border transit to Kampala and Kigali? +
Yes. Tulip operates a dedicated fleet of GPS-monitored prime movers equipped with EAC Electronic Cargo Tracking System (ECTS) seals. We clear via Malaba and Busia one-stop border posts with full regional transit bonds (C2 / COMESA Carnet).
What documents are required for Kenya import customs clearance? +
Standard imports require: Original Bill of Lading (or Air Waybill), Commercial Invoice, Packing List, Import Declaration Form (IDF), and KEBS Certificate of Conformity (COC/PVOC). Our customs brokerage team can lodge your IDF in advance.
Do you offer cold-chain storage at JKIA for pharmaceuticals? +
Yes. Our dedicated air cargo facility includes temperature-monitored walk-in cold rooms maintaining +2°C to +8°C and -20°C deep freeze, compliant with Kenya Pharmacy and Poisons Board (PPB) standards.